Refund Policy
Last updated: April 14, 2026
Overview
At TOPUP NEPAL, customer satisfaction is our priority. We process refunds fairly and promptly for eligible cases. Please read this policy carefully before making a purchase.
Refund Processing Time
Approved refunds are credited back to your TOPUP NEPAL wallet within 1–3 business days. Wallet-to-bank refunds (if applicable) may take 3–7 business days.
Eligible for Refund
Top-up was not delivered within 24 hours after payment confirmation
Wrong amount was credited due to our system error
Duplicate charge occurred for the same order
Service was unavailable and order could not be fulfilled
Not Eligible for Refund
Incorrect game ID, UID, or account details provided by the user
Order was successfully delivered and credited to the account
Change of mind after order is placed
Account banned by the game developer after top-up
Wallet top-up deposits that have been used
How to Request a Refund
- 1Contact our support team via WhatsApp or email within 24 hours of the issue
- 2Provide your order number and a description of the problem
- 3Attach any relevant screenshots or proof
- 4Our team will review and respond within 24 hours
- 5If approved, the refund is credited to your wallet
