We collect the following information when you use TOPUP NEPAL:

• Account information: name, email address
• Game account details (UID, User ID) provided for top-up orders
• Payment-related information (receipt uploads — we do NOT store card numbers)
• Order history and transaction records
• Device and browser information for security purposes

Your information is used exclusively to:

• Process and fulfill your top-up orders
• Send order confirmations and status updates
• Manage your wallet and transaction history
• Provide customer support
• Prevent fraud and ensure platform security
• Improve our services

We do NOT sell, trade, or share your personal data with third parties except:

• Payment processors (eSewa, Khalti, IME Pay) as required to process transactions
• When required by Nepalese law or court order

We implement industry-standard security measures including:

• SSL/TLS encryption for all data transmission
• Secure authentication systems
• Regular security audits
• Limited employee access to personal data

We use essential cookies to maintain your session and preferences. We do not use tracking or advertising cookies.

You have the right to:

• Access your personal data
• Request correction of inaccurate data
• Request deletion of your account and data
• Opt out of non-essential communications

To exercise these rights, contact us at support@topupnepal.com

We retain your data for as long as your account is active or as required to provide services and comply with legal obligations. Order history is retained for 2 years for accounting purposes.

Our service is not directed at children under 13. We do not knowingly collect information from children under 13.

We may update this policy periodically. We will notify users of significant changes via email or a notice on our platform.

For privacy-related inquiries: support@topupnepal.com